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Return Policy

Returns & Exchanges

We’re bummed if our items can not 100% satisfy you, and we gladly accept returns within 7 days of receipt for most items in new condition.

1. Please contact Customer Service at 03-8959 7200 on our site, indicating the item (s) you would like to return and the reason. You will receive response as soon as possible. Your patience will be highly appreciated.

2. After receiving return instructions from us, please pack the item (s) to be returned with the original packaging.

3. Choose your own logistics company at your cost and mail the package.

Return Conditions

1. Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

2. We do not accept returned items that have been sent back without proper returns requests.

3. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

4. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Meddina products. Note: Please do send your return to the address on your package.


Your request will be processed within 5 business days after we receive your return. The refund will be issued to your account, as per your request. Note: The original shipping fee and shipping guarantee are non-refundable.